Shipping and Return Policy

Shipping Policy:

Thank you for choosing BET SLUMBUR Earplugs! We strive to provide a seamless and hassle-free shopping experience for our valued customers. Please review our shipping policy outlined below:

Processing Time:

Orders are typically processed within 1-2 business days after payment verification.
During peak seasons or promotional periods, processing times may vary. We appreciate your patience.

Shipping Methods:

We offer standard free shipping.
Standard shipping typically takes 7 to 15 business days for delivery within [Domestic/International] destinations.
If buyer wants expedited shipping, please contact us via email: betslumbursales@163.com to confirm how much is the expedited shipping fee to buyer's address and pay for it.

Shipping Rates:

Standard shipping rates are free.

Order Tracking:

Once your order has been shipped, you will receive a confirmation email with tracking information.
You can track your order using the provided tracking number through our website or the designated courier's website.

International Shipping:

For international orders, customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient.

Shipping Delays:

While we strive to deliver your orders on time, unforeseen circumstances such as weather conditions or carrier delays may cause shipping delays. We appreciate your understanding in such situations.

Return Policy (More Details for Return & Refund Policy):

At BETSLUMBUR.COM, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a hassle-free return policy. Please read our return policy carefully:

Eligibility:

To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.
Returns must be initiated within 7 days of receiving your order.

Return Process:

To initiate a return, please contact our customer service team with your order details and reason for return.
Our customer service team will provide you with a return authorization and instructions on how to return the item(s).

Return Shipping:

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
We recommend using a trackable shipping service and purchasing shipping insurance for returns.

Refund Process:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to the original payment method within Two business days.

Non-Returnable Items:

Some items are non-returnable, including perishable goods, personalized items, and gift cards.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately for assistance. We will arrange for a replacement or refund as necessary.

Exchanges:

We do offer exchanges. There are some situations for exchange:
1. Order isn't be shipped out yet, we can do the exchange directly. Note: If there is any money difference, buyer needs to pay.
2. Order is shipped out and on the way to the destination, buyer needs to receive the parcel first, and then return it for exchange. Note: Buyer pays the return shipping rates.
If you wish to exchange an item, please contact us in time.

For any further inquiries or assistance regarding our shipping policy, please don't hesitate to contact our customer service team. Thank you for shopping with BETSLUMBUR.COM!